Bitbuy Login — Quick sign-in & troubleshooting guide (Canada)
Clear, Canadian-focused instructions to sign into your Bitbuy account, set up 2FA, and recover access if you’re locked out.
Overview
Bitbuy is a Canadian cryptocurrency exchange that allows residents to buy, sell and store digital assets. This guide explains how to sign in (Bitbuy Login), what to do if your Bitbuy login is not working, and how to recover access to your account safely.
How to sign in — step by step
- Open your browser and visit https://bitbuy.ca (or the Bitbuy mobile app).
- Click Sign In (top-right). Enter the email address linked to your Bitbuy account and your password.
- If you have two-factor authentication (2FA) enabled, enter the 6-digit code from your authenticator app or SMS if you opted for SMS 2FA.
- After successful verification you’ll land on your dashboard. If prompted, complete any additional security checks (device confirmation, CAPTCHA).
Tip: Use a password manager and enable 2FA for stronger account security.
Enable and manage 2FA
Two-factor authentication adds an extra security layer. Bitbuy supports authenticator apps (recommended) and may offer backup codes. To enable 2FA:
- Sign in → Settings → Security → Two-Factor Authentication.
- Scan the QR code into an authenticator app (Google Authenticator, Authy) and save your recovery codes in a secure place.
Troubleshooting common login issues
Forgot password
Use the Forgot password link on the sign-in page. Follow the emailed reset link — it typically expires, so act promptly.
2FA not working or lost phone
If you lose access to your authenticator app or phone, use your saved recovery codes. If you don’t have them, contact Bitbuy support and be prepared to verify your identity (ID documents, account history).
Account locked or suspicious activity
For security, Bitbuy may temporarily lock accounts. Reach out to support and provide requested verification information to restore access.
Account recovery checklist
- Check your inbox and spam for any Bitbuy emails (password reset links).
- Locate your 2FA recovery codes or backup phone number.
- Prepare government-issued ID and any transaction details if support requests proof.
Contact Bitbuy support
If you’re still unable to sign in, contact Bitbuy’s customer support through the support page on their website. When contacting support, never share your password or full 2FA codes in plain chat/email.
FAQs
- Is Bitbuy available in Canada?
- Yes — Bitbuy serves Canadian customers and follows applicable Canadian regulatory guidelines.
- How long does a password reset take?
- Reset emails are usually instant. If you don’t see one, check your spam folder and ensure the email linked to your account is correct.
- Can I change my login email?
- Log into Settings → Account to check whether Bitbuy allows email updates; some changes may require additional verification.